Enfield Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Enfield Removals provides domestic and commercial removal and associated services within the United Kingdom. By making a booking, using our services, or allowing our team to carry out work at your property, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

1.1 "Company" means Enfield Removals.

1.2 "Client" means the individual, firm, or company who requests and uses the services of the Company.

1.3 "Services" means any removal, packing, storage, delivery, transportation, waste removal, or related services provided by the Company.

1.4 "Goods" means any furniture, personal belongings, equipment, or other items that are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Client comprising these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides household and commercial removals, packing and unpacking, loading and unloading, local and regional transportation of goods, and related services within the UK.

2.2 Any additional services, including storage, specialist item handling, or waste disposal, must be expressly agreed in writing prior to the commencement of work and may be subject to additional charges.

2.3 The Company reserves the right to refuse to transport any item which, in the Company’s reasonable opinion, is unsafe, illegal, excessively fragile, or likely to cause damage to other goods or property.

3. Booking Process

3.1 Bookings can be made following an enquiry and, where appropriate, an estimate or survey. The Company may provide a quotation based on information supplied by the Client, which forms the basis of the Contract.

3.2 It is the responsibility of the Client to provide accurate information regarding the nature and quantity of goods, access conditions, property layout, parking arrangements, and any special requirements, including dismantling or reassembly of furniture, heavy or awkward items, and time restrictions.

3.3 Any quotation issued by the Company is valid for a limited period as stated in the quotation or, if not specified, for 30 days from the date of issue. The Company may withdraw or amend a quotation prior to acceptance.

3.4 A booking is only confirmed when the Client has accepted the quotation in writing or by any other method accepted by the Company, and any required deposit has been received by the Company. Until confirmation, dates and resources are not guaranteed.

3.5 The Company reserves the right to carry out a pre-move survey at the property or properties involved to verify the information provided and adjust the quotation, if necessary. Any change must be agreed by both parties.

4. Pricing and Quotations

4.1 Unless otherwise agreed, quotations are based on the information supplied by the Client and assume:

a. Sufficient and suitable parking is available within a reasonable distance of each property.

b. Access to the property is reasonable and safe, without unusual difficulties such as narrow staircases, low ceilings, or long carrying distances.

c. The work can be carried out in one continuous operation during normal working hours.

d. There are no additional services required that were not disclosed at the time of quotation.

4.2 The Company reserves the right to make additional charges if:

a. The Client’s information was inaccurate or incomplete.

b. Access conditions are significantly more difficult than stated.

c. The volume or weight of goods exceeds the estimate.

d. Delays occur due to circumstances beyond the Company’s control, including waiting for keys or legal completion.

4.3 All prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law, unless otherwise stated.

5. Payments

5.1 Unless otherwise agreed in writing, full payment for the Services is due no later than the last working day before the scheduled move date, or immediately upon receipt of the invoice for urgent or short-notice bookings.

5.2 The Company may require a non-refundable deposit at the time of booking to secure the date and resources. The amount of the deposit will be stated in the quotation or confirmation.

5.3 If payment is not received by the due date, the Company reserves the right to:

a. Cancel or suspend the booking.

b. Withhold commencement or continuation of the Services.

c. Charge interest on any overdue amounts at the statutory rate until full payment is made.

5.4 For commercial Clients, specific payment terms may be agreed separately. In the absence of such agreement, payment is due within 7 days of the invoice date.

5.5 The Client shall not be entitled to withhold or set off any amounts due to the Company, whether arising from alleged claims or otherwise.

6. Cancellations, Postponements, and Amendments

6.1 If the Client wishes to cancel or postpone the Services, the Client must notify the Company as soon as possible in writing or by another mutually agreed method.

6.2 The Company may apply the following charges for cancellations or postponements:

a. More than 7 days before the booked date: no cancellation fee, but any non-refundable deposit may be retained.

b. Between 3 and 7 days before the booked date: up to 50 percent of the agreed price.

c. Less than 3 days before the booked date, or on the day of the move: up to 100 percent of the agreed price.

6.3 If the Client wishes to change the move date, property addresses, or scope of work, this will be subject to availability and may result in revised pricing. The Company is under no obligation to accept any changes.

6.4 The Company reserves the right to cancel a booking or suspend Services if:

a. The Client fails to pay any amounts due.

b. The Client’s behaviour is abusive, threatening, or places staff at risk.

c. The Company reasonably believes the work cannot be carried out safely or legally.

6.5 In the event of cancellation or postponement by the Company due to operational or safety reasons, the Company will, where possible, offer an alternative date or refund any payments received for Services not yet provided. The Company will not be liable for any indirect or consequential loss arising from such cancellation.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring that all goods are properly packed and prepared for transport, unless the Company has agreed to provide packing services.

b. Arranging suitable parking and any necessary permits or permissions at both collection and delivery addresses.

c. Ensuring access to the property is available at the agreed times.

d. Being present, or ensuring a responsible representative is present, during collection and delivery to provide instructions and sign necessary documents.

e. Ensuring that all appliances are disconnected, defrosted, and drained before removal.

7.2 The Client must not include in the goods any items that are prohibited, including but not limited to:

a. Explosives, flammable or hazardous substances, or compressed gases.

b. Illegal items or substances.

c. Cash, securities, jewellery of high value, or irreplaceable documents, unless agreed in writing and appropriately insured.

7.3 The Company will not be responsible for loss or damage to any prohibited or excluded items.

8. Company Responsibilities

8.1 The Company will carry out the Services with reasonable care and skill, using appropriate vehicles, equipment, and staff.

8.2 The Company will make reasonable efforts to adhere to agreed dates and times, but these are estimates only and may be affected by factors beyond the Company’s control, including traffic, weather, and delays at previous jobs.

8.3 The Company may, at its discretion, sub-contract all or part of the Services, in which case these Terms and Conditions will continue to apply.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to goods is limited to the reasonable cost of repair or replacement, subject to any applicable insurance arrangements and the exclusions and limitations set out in this clause.

9.2 The Company shall not be liable for:

a. Any loss or damage arising from inherent defects, pre-existing damage, or the natural deterioration of goods.

b. Damage to fragile or unboxed items not packed by the Company.

c. Damage arising from inadequate or improper packing by the Client.

d. Loss or damage where goods have been stored or left unattended at the Client’s request.

e. Indirect or consequential losses, including loss of profits, income, or opportunity.

9.3 The Client must notify the Company in writing of any loss of or damage to goods as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. The Client must provide reasonable evidence of the loss or damage and allow the Company the opportunity to inspect.

9.4 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded or limited by law.

9.5 The Company’s total aggregate liability in respect of any claim or series of related claims shall, to the extent permitted by law, be limited to the amount paid by the Client for the relevant Services, unless otherwise required by mandatory legal provisions.

10. Insurance

10.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of Services.

10.2 The Client is encouraged to review their own insurance arrangements and, if necessary, obtain additional cover for high-value or particularly fragile items, as the Company’s liability is limited as set out above.

11. Waste and Environmental Regulations

11.1 The Company may, by prior agreement, remove certain items for disposal as part of a clearance or removal service. Such services are subject to additional charges.

11.2 The Company will only remove waste or unwanted items in compliance with applicable UK waste and environmental regulations. Items classed as hazardous or controlled waste may be refused or subject to specific arrangements and additional charges.

11.3 The Client is responsible for disclosing any items that may constitute hazardous or regulated waste. Failure to do so may result in additional charges, refusal to carry the items, or termination of the Services.

11.4 The Company will not be liable for any penalties or costs arising from the Client’s failure to disclose such items or from the Client’s breach of waste or environmental legislation.

12. Delays and Events Beyond Our Control

12.1 The Company will not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, severe weather, accidents, road closures, breakdowns, strikes, public disturbances, or acts of government.

12.2 If an event beyond the Company’s control occurs, the Company will inform the Client as soon as reasonably practicable and will take reasonable steps to minimise the impact. The performance of the Services may be suspended for the duration of the event.

13. Complaints

13.1 If the Client has any complaint about the Services, the Client should raise it with the Company as soon as possible, providing full details of the issue and any supporting information.

13.2 The Company will aim to investigate and respond to complaints promptly and will seek a fair resolution where appropriate.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data of the Client for the purposes of managing bookings, providing Services, handling payments, and meeting legal obligations.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and its internal privacy practices.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or sub-contract its rights and obligations where necessary to provide the Services.

16.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.